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Rank: Administration
Groups: Administration
, Administration, Administration, Administration, Member
Joined: 1/1/2009
Posts: 1,110
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Q. I paid for an account but it is still a Personal(free) account and it has restrictions on the account.
A. The issue is normally that you did not log out and log back in with your account user name. When you pay for an account, we update your account to Professional in our database. However, the data on your local PC still has it as Personal until you log in and we update your local data with the data from our database.
So again, log out of Tube Toolbox and log back in - that should solve issue.
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Rank: Newbie
Groups: Member
Joined: 2/18/2010
Posts: 2
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Hey TTChuck,
I subscribed, but it is still running in Personal mode.
And it is really tricky to find out what you mean with logging out...
I closed it...(Restarted the software)
I signed in and out youtube, when TT was running.
I deinstalled the software cleaned up with RegEdit and installed again...
I deleted my account in TT and created it again...
And the situation is still the same.
Can you help me out please...
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Rank: Newbie
Groups: Member
Joined: 2/18/2010
Posts: 2
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The problem was, that the system didn't upgrade automaticly.
This was done by Chuck afterwards.
THANKS
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Rank: Newbie
Groups: Member
Joined: 9/22/2010
Posts: 5
Location: san francisco, ca
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This is happening to me.
I have Tube Toolbox running on a computer just fine as a pro account. It is the computer I first used the program with and thus had to do the quit and start back up to go from personal to pro.
However, on this other computer, I installed and logged into my professional accoutn yet it still says personal account. What gives?
Thanks.
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Rank: Newbie
Groups: Member
Joined: 9/27/2010
Posts: 2
Location: Denmark
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I'm having the exact problem! I've tried installing tube toolbox on a different computer, but it still does not work!
My youtube account is aroadtodamascus , can you check if it's been upgraded or not!? I've paid!
Jakob
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Rank: Newbie
Groups: Member
Joined: 10/30/2011
Posts: 3
Location: Australia
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Hello, i have just bought the life time deal and i cant seem to be able to became a pro i have tried everything would you be able to help?
- domonic
my payment was made for supershortandsweet
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Rank: Newbie
Groups: Member
Joined: 10/30/2011
Posts: 3
Location: Australia
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the email it was payed by was onetimetac64@gmail.com and the pay pal info 30 Oct 2011 14:39:17 AEDT Transaction ID: 2LF93779064270533
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Rank: Newbie
Groups: Member
Joined: 10/30/2011
Posts: 3
Location: Australia
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thanks :">
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Rank: Newbie
Groups: Member
Joined: 1/18/2012
Posts: 1
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Hi,
I have purchased the lifetime subscription. Unfortunately ToolBox is still prompting me to Upgrade and is running in Trial mode. My paypal transaction Receipt No is: 2457-2439-0507-1486
I followed the instructions on this page but have not been able to resolve the issue...
Please help.
Thank you,
Sean
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Rank: Newbie
Groups: Member
Joined: 2/21/2012
Posts: 1
Location: Arizona
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Hey TTChuck,
I subscribed, but it is still running in Personal mode.
I closed it...(Restarted the software)
I signed in and out youtube, when TT was running.
I deinstalled the software then re installed it
And the situation is still the same.
Can you help me out please...Never mind, I finally figured it out! It created a separate pro account and didn't upgrade the original. This is what I copied from my My Channels page: shaynakerrymusic Account Type: Professional Last Log-in: Feb 21, 2012 shaynakerrymusic@gmail.comAccount Type: Personal Last Log-in: Jan 01, 0001 weird...
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Rank: Newbie
Groups: Member
Joined: 2/22/2012
Posts: 2
Location: Lake Oswego
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I am having similar issues to the ones in this thread. I am not seeing any answers to the problem. My payment is being made every month but I can not get professional to work Username: robin@robinbuckley.com
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Rank: Newbie
Groups: Member
Joined: 3/11/2012
Posts: 3
Location: CA
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My Pro account seemed to be working, but now when I log in it says I need to upgrade. I restarted my computer and Tube Toolbox and am still having the same problem. Can you please investigate? My email to sign in is: ali@alihandal.com Thanks
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 1,460
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Ali - please log in with your username "alihandal5"
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 1,460
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actually, email us and let us know that "alihandal5" is your current pro account and tell us what you want to log in with now. All of your accounts on YouTube seemed to be closed or something so it's confusing me. Let's handle over email (support@tubetoolbox.com) rather than in the forums.
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Rank: Member
Groups: Member
Joined: 11/8/2011
Posts: 11
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I can't login too (professional account). Always "login/password incorrect" error. I use my gmail account to Login into YouTube.
The error started to appear after the last program update.
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Rank: Newbie
Groups: Member
Joined: 1/31/2012
Posts: 3
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My recurring subscription seems to have failed and I'm being prompted to purchase again. I'd put in my credit card details all over again but it wants me to pay the activation fee again. How do I get around this?
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 1,460
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Check out the solutions here: http://support.tubetoolbox.com/entries/20879687-fix-i-purchased-a-subscription-but-my-account-is-not-upgradedIf you're still having problems, email support@tubetoolbox with your channel name and reference this post.
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Rank: Member
Groups: Member
Joined: 9/24/2012
Posts: 17
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Thank you for a solution:) 
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