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Rank: Member
Groups: Member
Joined: 9/22/2009
Posts: 14
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There's been a problem with gathering users today. When I try to gather them it doesn't gather any. It happened on 2 of my accounts today.
Any thoughts?
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 991
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1. What gather feature are you using? (Spider Search, Gather Some From Page(s), Gather all from pages, ect)?
2. What is the URL of the starting page?
3. Are you using Filters? (last login, age, gender, etc?)
Tube Toolbox uses the YouTube API and I think we've grown to the point where we are making so many API calls that we're hitting our daily limit. Please answer the questions above so I can test things out but if we have hit our limit, I'll need to come up with a solution and get a new version of Tube Toolbox out soon...
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Rank: Member
Groups: Member
Joined: 9/22/2009
Posts: 14
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1. I'm using Gather all from pages
2. It happened on several pages
3. No filters used
Thanks
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 991
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2. Can I get one exact URL? Sorry, it just really helps to take the exact steps that you took to ensure I can re-create the problem.
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Rank: Member
Groups: Member
Joined: 9/22/2009
Posts: 14
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 991
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I just ran a test and it gathered 4,000+ users from that page. Are you sure you don't have "do not gather users who I have gathered before" checked?
Toolman attached the following image(s):
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Rank: Administration
Groups: Administration
Joined: 8/23/2007
Posts: 991
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Something else to try...
In the Data Group in the bottom left hand side of the main windows, try clicking "Repair Database". Then re-start Tube Toolbox after it's complete (might take a minute or two). That could solve your issues.
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Rank: Member
Groups: Member
Joined: 2/4/2010
Posts: 14
Location: usa
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Experienced the same problem. Still experiencing it, any ideas? This problem started yesterday
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Rank: Administration
Groups: Administration
, Administration, Administration, Administration, Member
Joined: 1/1/2009
Posts: 268
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I assume you tried everything the Toolman suggested in his previous posts. If you did, use this link to find all your log files and data file. http://www.tubetoolbox.com/logfiles.aspxSend them to support@tubetoolbox.comWe'll look into the issue on Tuesday.
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