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TubeToolbox » TubeToolbox » Logging In » Cannot Log in!! TTB Needs Captcha, IE Shows NO captcha

Cannot Log in!! TTB Needs Captcha, IE Shows NO captcha Options · View
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mikey_2d2N
Posted: Tuesday, June 05, 2012 2:32:41 PM
Rank: Advanced Member
Groups: Member

Joined: 10/9/2011
Posts: 74
Location: California
Hey Toolman,

I tried getting into my account today with one of the drones that survived dday. TTB is telling me that youtube wants me to enter a captcha, so I need to open internet exporer ("not firefox or chrome"), try to log in, and enter a captcha there.

However, I can login using internet explorer just fine, and it never asks me for a captcha. Then I try TTB again, and it states I need a captcha. Clearly TTB is loggin in differently somehow, and is being hit up for the captcha, whereas my IE/FF/Chrome are not. My version of IE is 9.0.8112.16421, and I just updated TTB.

What should I do?
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mikey_2d2N
Posted: Saturday, June 09, 2012 1:43:47 PM
Rank: Advanced Member
Groups: Member

Joined: 10/9/2011
Posts: 74
Location: California
le help?
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TTChuck
Posted: Sunday, June 10, 2012 8:38:19 AM
Rank: Administration
Groups: Administration , Administration, Administration, Administration, Member

Joined: 1/1/2009
Posts: 1,110
Are you using 2-step verification? if so, we are working on the issue, hopefully, we will have a fix out today (Sunday).

If you are not using 2-step verification, send your log in information to support@tubetoolbox.com and we will test from our end.
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