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TubeToolbox » TubeToolbox » Lists: Synchronizing, Importing, Exporting & Managing » Not Able to Import Users

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proguitarshop
Posted: Tuesday, May 05, 2009 8:07:14 PM
Rank: Newbie
Groups: Member

Joined: 4/28/2009
Posts: 3
I am trying to import an XML file of users to an additional account and not having any luck. I have been able to export my users successfully, but can not import.

When I import the file, I get the following notification:

Successfully imported 2010 Users into group: 'Master2000'.
In order for these new items to show up, you must restart Tube Toolbox.

However when I restart Tube Toolbox the list Master2000 contains no users.

Am I missing something, or is there a bug?

Thanks,
PGS
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Toolman
Posted: Tuesday, May 05, 2009 8:11:29 PM
Rank: Administration
Groups: Administration

Joined: 8/23/2007
Posts: 1,460
can you email your XML file to support@tubetoolbox.com so we can test? Sounds like a bug in the program. (did you get the XML from from a Tube Toolbox export or another type of export?)
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proguitarshop
Posted: Tuesday, May 05, 2009 8:37:47 PM
Rank: Newbie
Groups: Member

Joined: 4/28/2009
Posts: 3
Hi,
I got the export from my original Tube Toolbox account. Sending email right now.

Thanks,
Aaron
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proguitarshop
Posted: Wednesday, May 06, 2009 2:34:29 PM
Rank: Newbie
Groups: Member

Joined: 4/28/2009
Posts: 3
Still haven't heard back from you guys. I have sent two emails now. Please respond so that I can move forward.

Thanks,
PGS
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Toolman
Posted: Wednesday, May 06, 2009 4:30:41 PM
Rank: Administration
Groups: Administration

Joined: 8/23/2007
Posts: 1,460
It will be fixed on Thursday at some point. It tends to take a little longer to work on individual issues rather than ones that are affecting everyone.
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